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Indoor5.0 - TeleSystem Software

Indoor5.0 Tele-System application is a software solution that connects between CRM and Cisco CUCM together.


Features


  • Incoming Call Integration
  • Outgoing Call Integration
  • CRM Integration
  • Accept / Answer Call
  • Decline Call
  • Hold Call
  • End Call
  • Requires 1GB RAM Per Camera

CRM Integration

Incoming and outgoing calls are tracked coming from Cisco CUCM and transferred to the CRM.

Thanks to Indoor5.0 Tele-System, all calls are transferred to CRM by receiving from Cisco CUCM. All incoming and outgoing calls received by Cisco CUCM are displayed on the screen of call team and if the phone number on the call is registered in the CRM, it is transferred to the screen of call team with the information of registration.

Incoming Call Integration

Thanks to Indoor5.0 Tele-System, all incoming and outgoing calls received by Cisco CUCM are transferred to Microsoft CRM.

If the phone number on the incoming call received by Cisco CUCM is not registered to the CRM, Indoor5.0 Tele-System is directed the call to the new registration screen to create a new registration.


Outgoing Call Integration

Thanks to Indoor5.0 Tele-System, all incoming and outgoing calls received by Cisco CUCM are transferred to Microsoft CRM.

If the phone number on the incoming call received by Cisco CUCM is not registered to the CRM, Indoor5.0 Tele-System is directed the call to the new registration screen to create a new registration.